Manual ASR Creation From MDVOP/SDP2 (Doc ID 2123666.1)

Last updated on JUNE 24, 2016

Applies to:

IBM LTO4 Tape Drive - Version All Versions and later
IBM LTO5 Tape Drive - Version All Versions and later
HP LTO4 Tape Drive - Version All Versions and later
IBM LTO6 Tape Drive - Version All Versions and later
IBM LTO7 Tape Drive - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Manually opened SR's can come in under one of the following event codes:

DM.10000.9x - 9x40 drives
DM.10000.Tx - T10K drives
OM.10000.HL - HP LTO drives
OM.10000.IL - IBM LTO drives
LM.10000.S1 - SL150
LM.10000.S3 - SL3000
LM.10000.S5 - SL500
LM.10000.S8 - SL8500

 

You may see a message that looks like this in the problem description:

Hostname: not_applicable
Product Type: T10000D
Summary:Manual Case Creation.

Fault event description:The user has request a case to be created and logs sent in.
receiver_id: SDP2-2.3.1
siteID: xxxxxxxx.0
579000204371:DM.10000.Tx:Manual ASR Creation from MDVOP
************* ADDITIONAL INFORMATION *************

<customer comments here>
Message Payload Data:
SDP2

 

 

Cause

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