SL3000 - Rotational CAPs Only Open Halfway, 3955, "Error From Device Code: 752 - CAP Move Failed (Doc ID 2126021.1)

Last updated on JULY 14, 2017

Applies to:

Sun StorageTek SL3000 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

CAP = Cartridge Access Port

Symptoms

Rotational CAPs on a SL3000 will only open halfway.. Getting error 752.. Cap move failed.

2016-04-10T00:26:10.249, 1.1.-2.2.0, root, default, internal, 0, error, 3955, "Error from device Code: 752 - Cap move failed - ok to retry", Data=<response sequence="2767" final="true"><command>moveToPosition</command><result><resultStatus><resultSeverity>error</resultSeverity><operationalState>752</operationalState><resultCode>7502</resultCode><resultText>Motor Stalled</resultText></resultStatus></result></response>

2016-04-10T03:26:57.714, 1.1.5.2.0, root, default, internal, 0, error, 3955, "Error from device Code: 752 - Cap move failed - ok to retry", Data=<response sequence="752" final="true"><command>moveToPosition</command><result><resultStatus><resultSeverity>error</resultSeverity><operationalState>752</operationalState><resultCode>7502</resultCode><resultText>Motor Stalled</resultText></resultStatus></result></response>

 

Cause

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