SL500 - Robot Is Offline, Reach Errors, 5069 (Doc ID 2141180.1)

Last updated on MAY 23, 2016

Applies to:

Sun StorageTek SL500 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Logs show a tape is stuck in hand and there has been another servo failure with the arm.

5608, 5069, 3322

2016-05-18T08:38:52.902, 0.0.3.0.8, 516, robot, /usr/local/bin/Ifm, error, 0000, 5608, "Director - fetchResponse() cmo_eval_op_state_precheck check before fetch detected hand full"
2016-05-18T08:38:53.149, 0.0.0.0.0, 3202, ifm, , error, 3000, 3312, "(request id = HOST/0x1025da68) ***ERROR::IfmMove::doFetch(): WE ARE INOP"
2016-05-18T08:38:53.620, 0.0.0.0.0, 3202, ifm, , error, 3000, 3322, "(request id = HOST/0x1025da68) IfmMove::doFetch(): cartridge T36155L3 in hand, going inop"
2016-05-18T08:38:53.663, 0.0.0.0.0, 3202, ifm, , error, 3000, 3322, "(request id = HOST/0x1025da68) IfmMove::commonMoveCommand(): FETCH request of tape T36155L3 from (LMRC) 0,1,8,3 failed:"
2016-05-18T22:19:46.096, 0.0.5.0.2, 506, robot, /usr/local/bin/Ifm, error, 0000, 5069, "Director - putResponse() servo mech reach event 5069 at 1223 tachs, 1126 mils"
2016-05-18T22:19:46.231, 0.0.0.0.0, 3202, ifm, , error, 3000, 3313, "(request id = HOST/0x1025da68) IfmMove::doPut(): move back to source from (LMRC) 0,1,2,5 failed, going inop by default"
2016-05-18T22:19:46.641, 0.0.0.0.0, 3202, ifm, , error, 3000, 3322, "(request id = HOST/0x1025da68) IfmMove::doPut() to (LMRC) 0,1,2,5 : cartridge in hand, going inop"
2016-05-18T22:19:46.683, 0.0.0.0.0, 3202, ifm, , error, 3000, 3322, "(request id = HOST/0x1025da68) IfmMove::commonMoveCommand(): PUT request of tape T37555L3 from (LMRC) 0,3,2,9 to (LMRC) 0,1,2,5 failed:"

Changes

Robotic module replaced.

Cause

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