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ODA Component Replacement Policy – CRUs and FRUs (Doc ID 2156218.1)

Last updated on OCTOBER 06, 2021

Applies to:

Oracle Database Appliance
Information in this document applies to any platform.

Details

The replaceable components in your Oracle Database Appliance (original version) are designated as either field-replaceable units (FRUs) or customer-replaceable units (CRUs).

FRU:  A part designated as a FRU must be replaced by Oracle-qualified service technician. 

CRU:  A part designated as a CRU can be replaced by a person who is not an Oracle-qualified service technician. 

Some can be replaced with the power on, some require the powering off of a server node, and some require the powering off of the entire system chassis.

1. Hot-swappable - Can be removed and installed while the system and the server nodes are running without requiring any administrative tasks.
                                These are designated as Customer Replaceable Units (CRUs).                               

2. Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.

3. Cold service, system chassis-Can only be removed and replaced when the entire system chassis is powered off.

The following table lists replaceable components, their service designation (CRU or FRU), and the system power policy related to servicing the component.

Component    

Policy
Storage drives and boot drives
(CRU)
Hot-swappable – Can be removed and replaced when the system is powered
on
Fan modules (CRU) Hot-swappable – Can be removed and replaced when the system is powered
on
 Power supplies (CRU) Hot-pluggable – Can be removed and replaced when the system is powered on.
 Air duct (FRU) Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.
 DIMMs (CRU) Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.
 PCIe risers (CRU) Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.
 PCIe cards (CRU) Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.
 Boot disk backplane (FRU) Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.
 Server node battery (CRU) Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.
 Processors (CPUs) (FRU) Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.
 Motherboard (FRU) Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.
 Server node internal cables (FRU) Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.
 Power distribution board (FRU) Cold service, system chassis – Servicing this component requires that the power be completely removed from the system chassis (both server nodes powered off).
 Disk midplane module (FRU) Cold service, system chassis – Servicing this component requires that the power be completely removed from the system chassis (both server nodes powered off).
 Disk midplane module HDD cable (FRU) Cold service, server node – Can only be removed and replaced when the server node is powered off. The other server node and the system chassis can remain on.
 Front indicator panels (FRU) Cold service, system chassis – Servicing this component requires that the power be completely removed from the system chassis (both server nodes powered off).

 

As for the components which are designated as CRUs, Oracle will deliver the parts to customer site and customer can replace the faulty parts by following the procedures in Oracle documents. After replacement, customer should return the faulty component back to Oracle.

As for components which are designated as FRUs, Oracle will send Onsite support Engineers to replace the parts for customers.

Along with the ODA versions changing with time, some components are becoming CRUs from FRUs. Because of the enhancement on the products design, it will become more and more convenient, safe, easy and quick for maintenance. Customers can replace the faulty parts independently and there will be more CRUs in the future.

 

Actions

For details, please refer to the Oracle®Database Appliance Service Manual on https://docs.oracle.com/cd/E75549_01/doc.121/e75625/glvfb.html#CMSVNglvfb

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