My Oracle Support Banner

LDAP Authentication is failing with an error "java.io.IOException: No response from SGD server" (Doc ID 2186719.1)

Last updated on JANUARY 16, 2024

Applies to:

Oracle Secure Global Desktop - Version 5.2 and later
Information in this document applies to any platform.

Symptoms

This is to explain one scenario where Secure Global Desktop (SGD) LDAP Authentication suddenly start to fail and users are seeing an error:

java.io.IOException: No response from SGD server.

Further investigations shows also java.net.SocketTimeoutException: connect timed out messages on directoryserver logs:

Rebooting the SGD server, restarting SGD services or re-entering the (same) User/Password details to the SGD Authentication Wizard on step "LDAP Repository Details" (per the URL below) will resolve the problem but the issue may happen again after a while.

How to enable LDAP Authentication: https://docs.oracle.com/cd/E51728_01/E51731/html/ldap-auth.html#ldap-auth-enable

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.