Exalogic Product Support Team (EEST) Roles & Responsibilities, Tasks Performed When Working Platinum Customer Issues
(Doc ID 2188361.1)
Last updated on NOVEMBER 14, 2022
Applies to:
Exalogic Elastic Cloud X5-2 Hardware - Version X5 to X5 [Release X5]Oracle Exalogic Elastic Cloud Software - Version 2.0.3.0.0 and later
Exalogic Elastic Cloud X3-2 Hardware - Version X3 to X3 [Release X3]
Oracle Exalogic Elastic Cloud X2-2 Hardware - Version X2 to X2 [Release X2]
Exalogic Elastic Cloud X4-2 Hardware - Version X4 to X4 [Release X4]
Linux x86-64
Oracle Solaris on x86-64 (64-bit)
Oracle Virtual Server x86-64
Purpose
This MOS Note provides detailed information on Exalogic Product Support (EEST team) roles & responsibilities, tasks performed when working Platinum Customer Service Requests. This Note provides following detailed information.
- Platinum access levels and what data can be collected via that Platinum access.
- What tasks will be performed by Exalogic Product Support team when working issues via SR for Exalogic Platinum Customers
- What tasks will NOT BE DONE by Exalogic product Support team when working issues via SR for Exalogic Platinum Customer.
- Data gathering done by Exalogic Product Support for Platinum Customer issues.
Scope
Exalogic racks which are under Platinum Support.
Details
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In this Document
| Purpose |
| Scope |
| Details |
| Platinum Access Levels |
| Orarom Access |
| Root Access |
| Tasks Done By Exalogic Product Support When Working Platinum Customer Issues |
| Tasks which are NOT COVERED under Platinum Support and NOT PERFORMED by Exalogic Product Support |
| Data Gathering Done By Exalogic Product Support For Platinum Customer Issues |
| References |