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Auto Service Request (ASR) Manager Health Check (Doc ID 2205946.1)

Last updated on DECEMBER 12, 2019

Applies to:

Auto Service Request (ASR)
Information in this document applies to any platform.

Purpose

This document contains information on how to perform a health check on Auto Service Request (ASR) Manager.

 

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 ASR Manager Version is 5.0 or above
 1. Is ASR Manager running?
 2. Is the ASR Manager registered with Oracle?
 3. Is the ASR Manager able to communicate with Oracle?
 4. Does ASR Manager use the proper Java version?
 5. Send a heartbeat manually
 ASR Manager Version is v4.9 or below
 1. Is ASR Manager running?
 2. Is the ASR Manager registered with Oracle?
 3. Is the ASR Manager able to communicate with Oracle?
 4. Does ASR Manager use the proper Java version?
 5. Send a heartbeat manually
 6. ASR Manager upgrade
References

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