Exalytics and OBIEE 11.1.1.9 - Unable to Schedule or Edit Agents After Upgrade from OBIEE 11.1.1.7.1 to 11.1.1.9.161018 (Doc ID 2232086.1)

Last updated on FEBRUARY 13, 2017

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.9.0 and later
Oracle Virtual Directory - Version 11.1.1.9.0 and later
Oracle Exalytics Software - Version 1.0.0.5.0 and later
Information in this document applies to any platform.
This problem can occur on any OBIEE 11.1.1.9.X server (those installed on Exalytics and standalone OBIEE servers).

Symptoms

After migrating from OBIEE 11.1.1.7.1 to OBIEE 11.1.1.9.161018, all users are unable to Schedule or Edit agents in OBIEE. Users are able to successfully login to OBIEE and can create and access dashboards and reports, but cannot edit or schedule any Agents.
Steps that lead to this issue are:

a. Open/create new dashboard or report in OBIEE.
b. Save report.
c. Then edit the report and go to Schedule.
d. When opening the Scheduling options, the Agent Editor opens, and the property tabs display, (i.e. General, Schedule, Content, Recipients, etc.) but none of the options are visible.
Where the properties would normally be displayed, it just shows a blue background.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms