Exalytics and OBIEE 18.104.22.168 - Unable to Schedule or Edit Agents After Upgrade from OBIEE 22.214.171.124.1 to 126.96.36.199.X
(Doc ID 2232086.1)
Last updated on APRIL 14, 2021
Applies to:Business Intelligence Server Enterprise Edition - Version 188.8.131.52.0 and later
Oracle Virtual Directory - Version 184.108.40.206.0 and later
Oracle Exalytics Software - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
This problem can occur on any OBIEE 18.104.22.168.X server (those installed on Exalytics and standalone OBIEE servers).
After migrating from OBIEE 22.214.171.124.1 to OBIEE 126.96.36.199.161018, all users are unable to Schedule or Edit agents in OBIEE. Users are able to successfully login to OBIEE and can create and access dashboards and reports, but cannot edit or schedule any Agents.
Steps that lead to this issue are:
a. Open/create new dashboard or report in OBIEE.
b. Save report.
c. Then edit the report and go to Schedule.
d. When opening the Scheduling options, the Agent Editor opens, and the property tabs display, (i.e. General, Schedule, Content, Recipients, etc.) but none of the options are visible.
Where the properties would normally be displayed, it just shows a blue background.
This problem happens on both existing agents and when scheduling a new agent. There is no visible error in the web browser or user interface, but after enabling security logging, LIBOVD errors are seen in the biserver logs:
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