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How to reinstall Auto Service Request (ASR) on Private Cloud Appliance (PCA) after an image update for 2.0.4 to 2.3.4 (Doc ID 2249411.1)

Last updated on MAY 07, 2024

Applies to:

Private Cloud Appliance X5-2 Hardware - Version All Versions to All Versions [Release All Releases]
Oracle Virtual Compute Appliance X4-2 Hardware - Version All Versions to All Versions [Release All Releases]
Oracle Virtual Compute Appliance X3-2 Hardware - Version All Versions to All Versions [Release All Releases]
Private Cloud Appliance - Version 2.0.4 to 2.3.4 [Release 2.0]
Information in this document applies to any platform.

Goal

How to reinstall Auto Service Request (ASR) on Private Cloud Appliance (PCA x3, PCA x4 or PCA x5) after an image update.
This document covers PCA 2.0.4 to and including PCA 2.3.3.  A new upgrade process was introduced in 2.3.4.  When using the new PCA Upgrader Tool, ASR no longer needs to be reinstalled after an upgrade.
This document does not apply to PCA X8.

If you are installing ASR on PCA X4, PCA X5 and PCA X8 running Software 2.4.1 or later use Document Doc ID 2560988.1


  • Status of PCA ASR supported assets
    • PCA Component Status
    Management Node ILOMs Yes, however x3-2 nodes are not supported.
    Compute Node ILOMs Yes, however disk events are not supported on image 2.0.5 or lower
    NM2-36p IB switch Yes
    ES1-24 switch Yes
    F1-15 director Not Supported
    PDUs Not Supported
    ZFS appliance Yes1

    1 On ZFSSA, ASR telemetry is delivered from the AK software.  The ILOM interfaces of the ZFSSA heads should never be used for ZFSSA ASR connectivity.

     

    Solution

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