"reset /SYS" Does Not Reboot a BDA Server (Doc ID 2254933.1)

Last updated on APRIL 14, 2017

Applies to:

Big Data Appliance X5-2 Hardware - Version All Versions and later
Linux x86-64

Symptoms

A BDA server is found to be down.  Cloudera Manager shows the host to be down and it is reported as "red" in Cloudera Manager > Hosts.

Following, How to Power Cycle an Oracle Big Data Appliance Node Using the ILOM when the Node is Not Reachable Using Ping/SSH (Doc ID 1550440.1), it is not possible to power cycle the BDA node through the ILOM Web interface as there is no ILOM Web interface access on the system.

So the steps in, How to Power Cycle an Oracle Big Data Appliance Node Using the ILOM when the Node is Not Reachable Using Ping/SSH (Doc ID 1550440.1), are followed to power cycle the BDA server via the ILOM CLI.

However it is found that logging into the ILOM and trying to reboot the server with: 

does not result in a server reboot.  Instead the ILOM prompt returns.

Cause

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