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Fail to Apply Changes After Major Upgrade to 10.2.1 with Error "Failed to Get Connection to the Master Database" (Doc ID 2280394.1)

Last updated on AUGUST 19, 2021

Applies to:

Oracle Communications Performance Intelligence Center (PIC) Software - Version 10.2.1 to 10.2.1 [Release 10.0]
Information in this document applies to any platform.


If the customer is only upgrading a xMF or an IXP to PIC 10.2.1 while keeping the NSP on 10.2.0, the apply changes after major upgrade is going to fail with the following error: "Failed to get connection to the master database"

This issue is caused by the version of Oracle database client used on the xMF/IXP versus NSP


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