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SL150 - 9024 Error, Tape Stuck in Drive (Doc ID 2295063.1)

Last updated on JUNE 04, 2020

Applies to:

StorageTek SL150 Modular Tape Library - Version All Versions and later
Information in this document applies to any platform.

Question: Which hardware component(s) are experiencing the issues / errors?
Answer: Drive
Question: Have you tried to unload the tape through the host application and/or tried to issue a force dismount through any available library management application such as ACSLS?
Answer: We tried to unload the tape unsuccessfully.
Question: Have you tried resetting the drive using Web GUI?
Answer: We tried to reset the drive.
Question: Have you tried to unload the tape from the SL150 web GUI?
Answer: We tried to unload the tape from the web GUI.
Question: Have you tried to manually unload the tape from the drive?
Answer: We tried to manually unload the tape from drive.

Symptoms

9024 Error displayed on Operator panel and web GUI.

Tape stuck in a drive.

The SL150 logs show that the bridge drive has caused a 9024 (Bridge Drive Failure) error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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