"Error: Communication failure" or "Error: transaction aborted" Seen on The Calls Page or User Tracking Page
(Doc ID 2320162.1)
Last updated on AUGUST 23, 2023
Applies to:
Oracle Communications Session Monitor - Version 3.3.x and later Information in this document applies to any platform.
Symptoms
I. "Error: Communication failure"
On the Calls page or under User Tracking page, when searching for calls (i.e. often when using filtering on the Calls page) there is occasionally the "Error: Communication failure" message thrown in the Status bar (bottom right) of the Calls table while no results show (or already showed partial result disappear):
In parallel the following error may be seen in the syslog (/var/log/syslog):
II. "Error: transaction aborted"
This error may appear on the same place of the Calls or the User Tracking page while no results show (or already showed partial result disappear):
Changes
Cause
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