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MacOS Users Report the HTML5 Client may Cause Chrome Browser Tabs to Crash or Hang after Application Launch (Doc ID 2339101.1)

Last updated on APRIL 24, 2018

Applies to:

Oracle Secure Global Desktop - Version 5.2 to 5.3 [Release 5.0]
Information in this document applies to any platform.

Symptoms

The Secure Global Desktop (SGD) Administrator may receive reports that users on MacOS clients, connecting with Chrome to the "Tablet Workspace" (aka the HTML5 client) are able to successfully authenticate, but find that any subsequent launch attempts will cause all tabs related to SGD to crash or become unresponsive.

Note: This behavior is specific to the HTML5 client.  For additional information regarding this client connection modality, please see <Document 2221978.1>.

Additional Details

Steps to reproduce the report

  1. User authenticates with SGD, and the tablet workspace is correctly displayed.
  2. User launches any application within the workspace.
  3. A new browser tab opens, appears to show expected launch progress information:
     (Connection progress window: "Application Started...")
  4. After a small delay, all Chrome tabs related to the SGD client will either:
    • Appear to Hang indefinitely (while the system begins to report memory errors), or,
    • Crash with Error message, "Pages unresponsive"

Changes

 

Cause

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