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GUI Access Broken Via Direct Or Vip IP (Doc ID 2361294.1)

Last updated on MAY 31, 2018

Applies to:

Oracle Communications Diameter Signaling Router (DSR) - Version DSR 7.2.0 and later
Information in this document applies to any platform.
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Symptoms

 It was found that when the NOAM was switched from NOAM-B Active to NOAM-A Active that we could not connect to the GUI from the vip IP or the direct access IP.
When logged in on CLI on direct IP or vip IP the ha.mystate showed the vip as transferred properly (i.e., the VIP resourceId showed role as Active)  and allowed us to log in using vip on CLI but GUI could not be reached by multiple attempts from various workstations on the network.

[NOAM-A]# ha.mystate
           resourceId         role         node       subResources      lastUpdate
        DbReplication        Active    A3189.225                  0 0131:003716.964
                  VIP              Active    A3189.225                  0 0131:003716.967
       CacdProcessRes   Active    A3189.225                  0 0131:003716.967
       CAPM_HELP_Proc    OOS    A3189.225                  0 0131:000737.501
          DSROAM_Proc    Active    A3189.225                  0 0131:003716.930
       CAPM_PSFS_Proc    OOS    A3189.225                  0 0131:000737.508
[NOAM-A]#

 

Changes

 The symptoms were observed after a switchover was done.

Cause

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