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Application launch fails when one of the Application servers is not available (Doc ID 2376455.1)

Last updated on MARCH 23, 2018

Applies to:

Oracle Secure Global Desktop - Version 4.63 to 5.2 [Release 4.0 to 5.0]
Information in this document applies to any platform.

Symptoms

When an Windows application host object is assigned with multiple Windows application servers and one of the Windows application server is not available, users may find that Secure Global Desktop server (SGD) will still use the unavailable server so that the application launch fails.

To reproduce the problem:

Assign Windows server A and Windows server B to an Windows application.

1.  Launch the Windows application by SGD and confirmed that Windows server A was used.

2.  Shut down Windows server A, use the Microsoft Windows Terminal Services Client (mstsc) to try to login to Windows server A and confirmed that the connection failed.

3. Launch the Windows application by SGD again. SGD still try to launch Windows server A, and you will see an error similar to:


  

 


4. Cancel the launch and then launch the Windows application by SGD again, this time SGD connect to the available Windows server B.

Cause

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