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SDP2 - Common Issues and Resolution (Doc ID 2425770.1)

Last updated on JUNE 20, 2023

Applies to:

StorageTek Service Delivery Platform (SDP2) - Version 2.4.0 to 2.5.0 [Release 2.0]
Information in this document applies to any platform.


This document details common configuration issues that might  break or cripple an SDP2 server, as well as their solutions

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 1.) Connection to Oracle Back end:
 If there is a proxy:
 2.) Database issues
 More than one mysqld process running
 .pid, .port, and .sock files with different creation dates
 3.) Java issues:
 Dependency failure when starting SDP2 services:
 4.) MdvoServer Log files grow excessively:
 5.) SDP2 processes not running (or cant be stopped):
 6.) SnmpConfigFile.txt:
 7.) Stale files in caseinfo directory:
 8.) Whitespaces in config files
 9.) Windows style line endings:
 10.) Adjust ulimits to recommended values
 11.) BUI problem accessing /login.jsp.


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