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Delay in Adding Key Performance Indicators (KPI) to Favorites Window (Doc ID 2436504.1)

Last updated on AUGUST 27, 2020

Applies to:

Oracle Communications Session Monitor - Version 4.0 and later
Information in this document applies to any platform.

Symptoms

 When we try to add any KPI, say Registered Contacts to Favorites by drag and drop, we get a success response, but finally KPI cannot be seen under Favorites tab. And it took hours to finally get it reflected.

 

From nginx-access.log, we see WEB GUI drag and drop was successfully processed (see HTTP 200 response)

::ffff:XX.XX.XX.XX - - [18/Jan/2018:13:04:12 +0100] "POST /me/counters
HTTP/1.1" 200 66 "https://XX.XX.XX.XX/me/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132
Safari/537.36" "-"

::ffff:XX.XX.XX.XX - - [18/Jan/2018:13:04:12 +0100] "POST /me/setUserOptions
HTTP/1.1" 200 48 "https://XX.XX.XX.XX/me/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132
Safari/537.36" "-"

::ffff:XX.XX.XX.XX - - [18/Jan/2018:13:06:33 +0100] "POST /me/log HTTP/1.1"
200 31 "https://XX.XX.XX.XX/me/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36"
"-"

From messages:

Jan 18 13:01:02 ocsm vsp: 2018-01-18T13:01:02.202286 51aba912b3ef22ab7fc78225f7324c46d6522b03daa1fd12a482ffaafc4f2efb None
taastmat OK (0.01 s, cpu 0.00 s): POST /me/log? application/x-www-form-urlencoded; charset=UTF-8
logData={"level":"info","msg":"Adding Active sessions (incoming) to Favorites."} 

'logData info msg' reads 'Adding Active Sessions to Favorites'

After all this successful processing and success notification message, we do not see KPI added under Favorites. 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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