Delay in Adding Key Performance Indicators (KPI) to Favorites Window (Doc ID 2436504.1)

Last updated on NOVEMBER 13, 2023

Applies to:

Symptoms

 When we try to add any KPI, say Registered Contacts to Favorites by drag and drop, we get a success response, but finally KPI cannot be seen under Favorites tab. And it took hours to finally get it reflected.

From nginx-access.log, we see WEB GUI drag and drop was successfully processed (see HTTP 200 response)

::ffff:XX.XX.XX.XX - - [18/Jan/2018:13:04:12 +0100] "POST /me/counters
HTTP/1.1" 200 66 "https://XX.XX.XX.XX/me/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132
Safari/537.36" "-"

::ffff:XX.XX.XX.XX - - [18/Jan/2018:13:04:12 +0100] "POST /me/setUserOptions
HTTP/1.1" 200 48 "https://XX.XX.XX.XX/me/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132
Safari/537.36" "-"

::ffff:XX.XX.XX.XX - - [18/Jan/2018:13:06:33 +0100] "POST /me/log HTTP/1.1"
200 31 "https://XX.XX.XX.XX/me/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36"
"-"

From messages:

Jan 18 13:01:02 ocsm vsp: 2018-01-18T13:01:02.202286 51aba912b3ef22ab7fc78225f7324c46d6522b03daa1fd12a482ffaafc4f2efb None
taastmat OK (0.01 s, cpu 0.00 s): POST /me/log? application/x-www-form-urlencoded; charset=UTF-8
logData={"level":"info","msg":"Adding Active sessions (incoming) to Favorites."} 

'logData info msg' reads 'Adding Active Sessions to Favorites'

After all this successful processing and success notification message, we do not see KPI added under Favorites. 

Changes

Cause

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