Users are Unable to Launch Desktop Sessions after Secure Global Desktop Upgrade
(Doc ID 2449288.1)
Last updated on FEBRUARY 11, 2021
Applies to:Oracle Secure Global Desktop - Version 5.4 to 5.4 [Release 5.0]
Information in this document applies to any platform.
After an upgrade of a SGD deployment to version 5.4, the Secure Global Desktop Administrator receives reports that users are unable to launch Windows applications that were working as expected prior to update.
Review of correlatory diagnostic logs within expece[PID]_error.log showed the following entries, corresponding to the time of launch failure:
The SGD Administrator reported that the server had recently been upgraded from 5.3 to 5.4.
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