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SL3000/SL8500 - LTO Drives Unmount/Eject FAILED, RewindUnload FAILED Result Code 6441 (Doc ID 2473749.1)

Last updated on JULY 03, 2019

Applies to:

Sun StorageTek SL3000 Modular Library System - Version All Versions to All Versions [Release All Releases]
Sun StorageTek SL8500 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Customer Unable to eject or un-mount tapes from multiple Drives in Library. (which were mounted by Backup Application while performing backup jobs)
In some cases they are able to mount and not able to un-mount same tapes from drive.

2018-11-09T04:40:07.863,   1.1.1.1.3,    root,   scsi0,        move, 5194901, error, 3955, "Error from device Code: 601 - Drive is loaded", Data=<response sequence="453485" final="true"><command>rewindUnload</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6441</resultCode><resultText><!|CDATA|drive 1,1,1,1,3: rewindUnload FAILED - drive is loaded (cartLabel = F00013L7, driveType = IbmUltrium7, driveFirmware = G9Q2)
2018-11-09T05:07:18.505,   1.1.2.1.3,    root,   scsi0,        move, 5209201, error, 3955, "Error from device Code: 601 - Drive is loaded", Data=<response sequence="453744" final="true"><command>rewindUnload</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6441</resultCode><resultText><!|CDATA|drive 1,1,2,1,3: rewindUnload FAILED - drive is loaded (cartLabel = F00291L7, driveType = IbmUltrium7, driveFirmware = G9Q2)
2018-11-09T05:07:18.526,   1.1.2.1.3,    root,   scsi0,        move, 5209201, error, 1107, "Drive not unloaded for fetch - on rewindUnload"
2018-11-09T05:12:57.884,   1.1.2.1.3,    root,   scsi0,        move, 5210901, error, 3955, "Error from device Code: 601 - Drive is loaded", Data=<response sequence="453874" final="true"><command>rewindUnload</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6441</resultCode><resultText><!|CDATA|drive 1,1,2,1,3: rewindUnload FAILED - drive is loaded (cartLabel = F00291L7, driveType = IbmUltrium7, driveFirmware = G9Q2)
2018-11-09T05:12:57.905,   1.1.2.1.3,    root,   scsi0,        move, 5210901, error, 1107, "Drive not unloaded for fetch - on rewindUnload"

Cause

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In this Document
Symptoms
Cause
Solution
References


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