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After Reboot SDM Server SDM does not Start - Reason: SERVICE_FAILURE: Core Service [ EMSDetailsService ] Failed to Start (Doc ID 2486132.1)

Last updated on SEPTEMBER 17, 2020

Applies to:

Oracle Communications Session Delivery Manager - Version 8.1 and later
Information in this document applies to any platform.

Symptoms

After rebooting SDM server, SDM do not start.

[nncentral@<HOSTNAME2> bin]$ ./startnnc.sh
Starting Back-End server now                                     11 of 26 services have started... . .. .. .. .. .. .. .. .. .. .. .. ..
Exception thrown in checkCoreServices(). Reason: SERVICE_FAILURE:  Core Service [ EMSDetailsService ] failed to start

For this example there are 2 SDM's <HOSTNAME1> and <HOSTNAME2> . Whenever both SDM's are shutdown and then try to restart these SDM's only 1 SDM comes up and the other SDM fails to restart.

Changes

Customer installed a new cluster with 2 SDM's(<HOSTNAME1> and <HOSTNAME2).

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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