My Oracle Support Banner

SGD 5.4 - Users Getting The Unable To Authenticate Message. (Doc ID 2556014.1)

Last updated on FEBRUARY 11, 2023

Applies to:

Oracle Secure Global Desktop - Version 5.4 and later
Information in this document applies to any platform.

Symptoms

Occasionally users are getting the "Unable to authenticate" message as they try to authenticate to the SGD server via the gateway..


Changes

The command 'gateway add' has been run in an array environment.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
  
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.