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SL3000 Tape Library - HP LTO5 Tape Drives Are Not Working " Error : Command: rezero/rewind Error Level: Fatal - cannot determine ring status on HP.ULTRIUM5-SCSI.003 " (Doc ID 2558976.1)

Last updated on JULY 02, 2019

Applies to:

Sun StorageTek SL3000 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Upgraded the tape drives code to the latest
Upgraded the library code from FRS_3.61 to FRS_4.50. However, issues still persists

Symptoms

4 HP LTO4 tape drives are not operational.
Failing to perform backup jobs.
Reporting hardware issues.

Following are the error messages observed on the var/adm/messages.
 
Jun 10 14:31:28 backup tldcd[7664]: [ID 702911 daemon.error] TLD(0) key = 0x2, asc = 0x4, ascq = 0x1, LOGICAL UNIT IS IN PROCESS OF BECOMING READY
Jun 10 14:31:28 backup tldcd[7664]: [ID 702911 daemon.error] TLD(0) Mode_sense error
Jun 10 14:38:31 backup scsi: [ID 107833 kern.warning] WARNING: /pci@340/pci@1/pci@0/pci@7/SUNW,qlc@0,1/fp@0,0/st@w500104f000b0ca2b,0 (st2):
Jun 10 14:38:31 backup Error for Command: read Error Level: Fatal
Jun 10 14:38:31 backup scsi: [ID 107833 kern.notice] Requested Block: 0 Error Block: 0
Jun 10 14:38:31 backup scsi: [ID 107833 kern.notice] Vendor: HP Serial Number:
Jun 10 14:38:31 backup scsi: [ID 107833 kern.notice] Sense Key: Media_Error
Jun 10 14:38:31 backup scsi: [ID 107833 kern.notice] ASC: 0x14 (recorded entity not found), ASCQ: 0x0, FRU: 0x0
Jun 10 14:38:46 backup avrd[7648]: [ID 702911 daemon.notice] Reservation Conflict status from HP.ULTRIUM5-SCSI.000 (device 0)
Jun 10 14:55:37 backup scsi: [ID 107833 kern.warning] WARNING: /pci@340/pci@1/pci@0/pci@7/SUNW,qlc@0,1/fp@0,0/st@w500104f000b0ca31,0 (st8):
Jun 10 14:55:37 backup Error for Command: read Error Level: Fatal
Jun 10 14:55:37 backup scsi: [ID 107833 kern.notice] Requested Block: 0 Error Block: 0
Jun 10 14:55:37 backup scsi: [ID 107833 kern.notice] Vendor: HP Serial Number:
Jun 10 14:55:37 backup scsi: [ID 107833 kern.notice] Sense Key: Media_Error
Jun 10 14:55:37 backup scsi: [ID 107833 kern.notice] ASC: 0x14 (recorded entity not found), ASCQ: 0x0, FRU: 0x0
Jun 10 14:55:59 backup scsi: [ID 107833 kern.warning] WARNING: /pci@340/pci@1/pci@0/pci@7/SUNW,qlc@0,1/fp@0,0/st@w500104f000b0ca31,0 (st8):
Jun 10 14:55:59 backup Error for Command: rezero/rewind Error Level: Fatal
Jun 10 14:55:59 backup scsi: [ID 107833 kern.notice] Requested Block: 0 Error Block: 0
Jun 10 14:55:59 backup scsi: [ID 107833 kern.notice] Vendor: HP Serial Number:
Jun 10 14:55:59 backup scsi: [ID 107833 kern.notice] Sense Key: Not_Ready
Jun 10 14:55:59 backup scsi: [ID 107833 kern.notice] ASC: 0x3a (medium not present), ASCQ: 0x0, FRU: 0x0
Jun 10 14:55:59 backup avrd[7648]: [ID 702911 daemon.error] cannot determine ring status on HP.ULTRIUM5-SCSI.003 (device 3, /dev/rmt/1cbn), received errno 5 on second open
Jun 10 15:07:29 backup avrd[7648]: [ID 702911 daemon.notice] Reservation Conflict status from HP.ULTRIUM5-SCSI.000 (device 0)
Jun 10 15:17:29 backup last message repeated 1 time

Also could see conflict messages , so we need check and re-configure the tape drives. So that we do not have any duplicate entries / conflicts

Jun 10 16:07:30 backup avrd[7648]: [ID 702911 daemon.notice] Reservation Conflict status from HP.ULTRIUM5-SCSI.000 (device 0)
Jun 10 16:11:30 backup avrd[7648]: [ID 702911 daemon.notice] Reservation Conflict status from HP.ULTRIUM5-SCSI.002 (device 2)
Jun 10 16:17:32 backup avrd[7648]: [ID 702911 daemon.notice] Reservation Conflict status from HP.ULTRIUM5-SCSI.000 (device 0)
Jun 10 16:19:17 backup avrd[7648]: [ID 702911 daemon.notice] Reservation Conflict status cleared from HP.ULTRIUM5-SCSI.000 (device 0)
Jun 10 16:19:17 backup avrd[7648]: [ID 702911 daemon.notice] Reservation Conflict status from HP.ULTRIUM5-SCSI.001 (device 1)
Jun 10 16:20:32 backup avrd[7648]: [ID 702911 daemon.notice] Reservation Conflict status cleared from HP.ULTRIUM5-SCSI.001 (device 1)
Jun 10 16:20:32 backup avrd[7648]: [ID 702911 daemon.notice] Reservation Conflict status from HP.ULTRIUM5-SCSI.003 (device 3)
Jun 10 16:22:47 backup avrd[7648]: [ID 702911 daemon.notice] Reservation Conflict status cleared from HP.ULTRIUM5-SCSI.003 (device 3)
Jun 10 16:36:02 backup avrd[7648]: [ID 702911 daemon.notice] Reservation Conflict status from HP.ULTRIUM5-SCSI.002 (device 2)
Jun 10 16:36:47 backup avrd[7648]: [ID 702911 daemon.notice] Reservation Conflict status cleared from HP.ULTRIUM5-SCSI.002 (device 2)
Jun 10 16:37:17 backup avrd[7648]: [ID 702911 daemon.notice] Reservation Conflict status from HP.ULTRIUM5-SCSI.003 (device 3)
Jun 10 16:38:02 backup avrd[7648]: [ID 702911 daemon.notice] Reservation Conflict status cleared from HP.ULTRIUM5-SCSI.003 (device 3)
Jun 10 16:38:47 backup avrd[7648]: [ID 702911 daemon.notice] Reservation Conflict status from HP.ULTRIUM5-SCSI.000 (device 0)
Jun 10 16:39:32 backup avrd[7648]: [ID 702911 daemon.notice] Reservation Conflict status cleared from HP.ULTRIUM5-SCSI.000 (device 0)
Jun 10 16:39:32 backup avrd[7648]: [ID 702911 daemon.notice] Reservation Conflict status from HP.ULTRIUM5-SCSI.001 (device 1)
Jun 10 16:40:17 backup avrd[7648]: [ID 702911 daemon.notice] Reservation Conflict status cleared from HP.ULTRIUM5-SCSI.001 (device 1)
 

Changes

Upgraded the tape drives code to the latest 

Upgraded the library code from FRS_3.61 to FRS_4.50. However, issues still persists

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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