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Legacy, 32-bit SGD Client for Linux Does Not Launch on 64bit Linux Platforms, including Ubuntu 18 (Doc ID 2601844.1)

Last updated on DECEMBER 02, 2019

Applies to:

Oracle Secure Global Desktop - Version 5.5 and later
Information in this document applies to any platform.

Symptoms

Administrators may receive reports that Linux users who have attempted to install the "Legacy" 32-bit Secure Global Desktop (SGD) Clients on their 64-bit distributions are unable to msuccessfully connect to their SGD server, or, manually start the SGD Client.

This behavior may particularly impact users on Ubuntu 18.04 (or similar, Debian based platforms, such as Debian 10, Mint 19), who have been advised to install the 32bit clients as a workaround for an issue described within (Doc ID 2615086.1).

The symptoms for this error may differ depending on the platform, resources available, or the client launch method.  Users that are attempting to automatically launch the SGD client using URI associations may find that the page appears to hang briefly after authentication, prior to being redirected to a page with information about available clients.

Manual Launches

Reciprocally, users that have attempted to launch the 32bit Linux client manually will receive a bit more diagnostic information, as demonstrated below.

Additional details regarding manual starts of the SGD Client have been published within the SGD Documentation Library:

Ex: Ubuntu 18.04 - Manual Start

Cause

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In this Document
Symptoms
 Manual Launches
 Ex: Ubuntu 18.04 - Manual Start
 Ex: Debian 10 - Manual Start
Cause
Solution
 Ex: Ubuntu 18.04
References


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