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Attempt to Upload OS on ZFS Storage Appliance Fails with "Failed to decompress update image" or "Server timeout waiting for the HTTP request from the client" (Doc ID 2618948.1)

Last updated on DECEMBER 11, 2019

Applies to:

Oracle ZFS Backup Appliance ZS5-2 - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage ZS5-4 - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage Appliance Racked System ZS5-4 - Version All Versions to All Versions [Release All Releases]
Internal ZFS ZS5-4 Rack - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Backup Appliance ZS5-4 - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

When a software update is uploaded via the Browser User Interface(BUI) on ZFS Storage Appliance(ZFSSA) running OS8.8.7 or OS8.8.8 the upload will appear to succeed and begin the next stage to decompress the file, but at that time a dialog will appear:

Failed to decompress update image: <image name>

The software will fail to be loaded.

 

If the RESTful API is used to upload an image, the following error message will be returned:

Request Timeout
Server timeout waiting for the HTTP request from the client.

The software will fail to be loaded.

Changes

Attempt to load OS update on a ZFSSA running OS8.8.7 or 8.8.8.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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