Call Data stops displaying and/or users are unable to login to Session Monitor 4.1 and later. Messages log shows "Your password has expired" (Doc ID 2622235.1)

Last updated on APRIL 02, 2024

Applies to:

Oracle Communications Session Monitor - Version 4.1 and later
Information in this document applies to any platform.

Oracle Communications Session Monitor (OCSM) stops displaying information and or users are unable to login to the GUI as it fails with:

Oracle Communications Session Monitor
Unable to contact the OCSM server.
If the problem persists please contact Oracle support.

Review of the messages log file shows errors indicating the MySQL password has expired e.g.

The server is running MySQL 5.7.10 or later.

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In this Document

Symptoms

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