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Users Report Numlock State is Reversed within Windows Application Sessions if Window is Resized at Launch (Doc ID 2631687.1)

Last updated on JUNE 05, 2020

Applies to:

Oracle Secure Global Desktop - Version 5.4 and later
Information in this document applies to any platform.

Symptoms

The Secure Global Desktop (SGD) Administrator received reports that users found their keyboard's Numlock state appeared to be "inverted" after launching a Windows application provisioned via Secure Global Desktop. 

When asked to reproduce this report, the user successfully logged into their SGD workspace, engaged the NUMLOCK on their local keyboard (light on), and launched a custom application from a Windows 2012 R2 environment. Once the application session was successfully initiated, keypresses presented as lower-case.  Subsequent presses of the NUMLOCK button will toggle this status, but the emulation behavior will always remain out of sync with the keyboard indicator. 

Note: The behavior was only seen for a subset of users that attempted to launch the custom application with NUMLOCK engaged.  If, however, this local state is disabled prior to launch, users subsequent toggles of the key will work as expected within the application session.

Changes

No changes in SGD or Application configuration were responsible for this report. 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 Solution
 Workaround
References


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