My Oracle Support Banner

Diameter Signaling Router (DSR): Active SOAM Graphical User Interface (GUI) Response Slow (Doc ID 2651642.1)

Last updated on OCTOBER 14, 2024

Applies to:

Oracle Communications Diameter Signaling Router (DSR) - Version DSR 8.3.0 and later
Information in this document applies to any platform.

Symptoms

The SOAM GUI slows down to where some screens don't resolve or are impossibly slow, impairing ability to manage DSR via the GUI.

Alarms MAY [but not always!] include:
   31002 - Process watchdog failure
   31003 - Thread watchdog failure
Often these are against apwSoapServer or DSROAM_Proc

Processes, as viewed on command line via 'pl' or 'pm.getprocs' MAY [but not always] show dsroam,
apwSoapServer, or other process restart frequently (as denoted by asterisk '*' and/or date).

Abterms for these processes MAY [but not always] appear in /var/TKLC/rundb/run/proc/<procName>
directories as seen on the server or in savelogs_plat captures.

In ALL cases, SessionLog.0 entries on the SOAM are excessive (many tens- or hundreds- of thousands).  Example:

Changes

Install on or recent upgrade to DSR 8.3 or 8.4 releases

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.