Diameter Signaling Router (DSR): ApwSoapServer Process Restart & 31000 Alarm Appearing In MP
(Doc ID 2652260.1)
Last updated on MAY 05, 2023
Applies to:
Oracle Communications Diameter Signaling Router (DSR) - Version DSR 8.4.0 and laterTekelec
Symptoms
"Apwsoapserver" process restart and "31000-S/W Fault" alarm observed in MP.
Line 5239599: * command: /bin/cat /var/TKLC/rundb/run/proc/apwSoapServer/abterm.apwSoapServer.20022612092700
Line 5236373: * command: /bin/cat /var/TKLC/rundb/run/proc/apwSoapServer/abterm.apwSoapServer.20022612122300
Line 5238677: * command: /bin/cat /var/TKLC/rundb/run/proc/apwSoapServer/abterm.apwSoapServer.20022612133700
Line 5237297: * command: /bin/cat /var/TKLC/rundb/run/proc/apwSoapServer/abterm.apwSoapServer.20022612145100
Line 5235452: * command: /bin/cat /var/TKLC/rundb/run/proc/apwSoapServer/abterm.apwSoapServer.20022612171500
Line 5238215: * command: /bin/cat /var/TKLC/rundb/run/proc/apwSoapServer/abterm.apwSoapServer.20022612182800
Line 5237753: * command: /bin/cat /var/TKLC/rundb/run/proc/apwSoapServer/abterm.apwSoapServer.20022612212500
Line 5239137: * command: /bin/cat /var/TKLC/rundb/run/proc/apwSoapServer/abterm.apwSoapServer.20022612223900
Line 5235913: * command: /bin/cat /var/TKLC/rundb/run/proc/apwSoapServer/abterm.apwSoapServer.20022612235300
Line 5236836: * command: /bin/cat /var/TKLC/rundb/run/proc/apwSoapServer/abterm.apwSoapServer.20022612250800
Line 5236373: * command: /bin/cat /var/TKLC/rundb/run/proc/apwSoapServer/abterm.apwSoapServer.20022612122300
Line 5238677: * command: /bin/cat /var/TKLC/rundb/run/proc/apwSoapServer/abterm.apwSoapServer.20022612133700
Line 5237297: * command: /bin/cat /var/TKLC/rundb/run/proc/apwSoapServer/abterm.apwSoapServer.20022612145100
Line 5235452: * command: /bin/cat /var/TKLC/rundb/run/proc/apwSoapServer/abterm.apwSoapServer.20022612171500
Line 5238215: * command: /bin/cat /var/TKLC/rundb/run/proc/apwSoapServer/abterm.apwSoapServer.20022612182800
Line 5237753: * command: /bin/cat /var/TKLC/rundb/run/proc/apwSoapServer/abterm.apwSoapServer.20022612212500
Line 5239137: * command: /bin/cat /var/TKLC/rundb/run/proc/apwSoapServer/abterm.apwSoapServer.20022612223900
Line 5235913: * command: /bin/cat /var/TKLC/rundb/run/proc/apwSoapServer/abterm.apwSoapServer.20022612235300
Line 5236836: * command: /bin/cat /var/TKLC/rundb/run/proc/apwSoapServer/abterm.apwSoapServer.20022612250800
*C 02/26/2020 12:18:24.091467810 cmsoapa S/W Fault
GN_TIMEOUT/WRN DNS lookups for finding NodeID took over 80 seconds. Check hostname resolution/DNS configuration! [TmView.cxx:2279]
^^ TopologyCfgView::findMyNodeId() [TmView.cxx:2281]
^^ [4937:TmView.cxx:2282]
GN_TIMEOUT/WRN DNS lookups for finding NodeID took over 80 seconds. Check hostname resolution/DNS configuration! [TmView.cxx:2279]
^^ TopologyCfgView::findMyNodeId() [TmView.cxx:2281]
^^ [4937:TmView.cxx:2282]
Cause
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