The "acsss enable" command fails with with message "Method or service exit timed out. Killing contract" (Doc ID 2696384.1)

Last updated on JUNE 27, 2024

Applies to:

Symptoms

The ACSLS acsls service does not complete initialization. 
The acsss_event.log displays messages like the following:

2020-07-30 16:40:09 storage server[0]:
347 N ss_main.c 4  564
-----------------------------------------------------------------
ss_main: Initiation started, Oracle ACSLS (Automated Cartridge System Library 
Software) 8.4.0

2020-07-30 16:40:46 ACSSA[0]:
1439 N sa_demux.c 1  296
Server system recovery started.

2020-07-30 16:40:47 ACSSA[0]:
1434 N sa_demux.c 1  296
ACS   0: Online.

2020-07-30 16:40:47 ACSLM[0]:
37 N lm_msg_hdlr.c 1  1079
lm_msg_hdlr: LMU READY received for ACS Identifier   0

2020-07-30 16:40:48 CSI[0]:
935 N csi_mt_init.c 1 147
ONC RPC: csi_mt_init(): Initiation Started

2020-07-30 16:40:48 CSI[0]:
964 N csi_rpcuinit.c 1  236
ONC RPC: csi_rpcuinit(): Unmapped previously registered RPC service.
....................................................................(more messages like above)
2020-07-30 16:40:48 CSI[0]:
938 N csi_mt_init.c 1 267
ONC RPC: csi_mt_init(): Initiation Completed

2020-07-30 16:40:51 storage server[0]:
351 N ss_main.c 4  810
ss_main: Initiation completed

2020-07-30 16:40:52 ACSLH[0]:
2551 I Co_status.C 2  1383
Checking for LSM 0,0 status ...

2020-07-30 16:40:57 ACSLH[0]:
2552 I Co_status.C 2  3106
LSM 0,0 status  Ready, on-line,door closed.
   hand-0 operative, empty.
     hand-1 operative, empty.  
...................................................................(more messages like above)
2020-07-30 16:41:18 ACSSA[0]:
1436 N sa_demux.c 1  296
Server system recovery complete.

2020-07-30 16:41:18 ACSSA[0]:
1418 N sa_demux.c 1  296
Server system idle.

2020-07-30 16:48:08 storage server[0]:
356 N ss_main.c 4  1129
ss_main: Termination invoked, STATUS_TERMINATED

2020-07-30 16:48:08 ACSSA[0]:
1458 N sa_demux.c 1  296
Server system terminated.

2020-07-30 16:48:08 CSI[0]:
969 N csi_mt_shutdown.c 1 141
ONC RPC: csi_mt_shutdown(): Termination Started

2020-07-30 16:48:08 CSI[0]:
970 N csi_mt_shutdown.c 1 188
ONC RPC: csi_mt_

With no message to indicate why termination was invoked. 

The acsls_start.log shows the following (this example is from a Solaris host):

[ Jul 30 16:40:01 Enabled. ]
[ Jul 30 16:40:01 Executing start method ("/lib/svc/method/svc-acsls start"). ]
/export/home/ACSSS/bin/acsls.startup: Initializing ACSLS.
[ Jul 30 16:56:15 Method or service exit timed out.  Killing contract 1035. ]
[ Jul 30 16:56:15 Method "start" failed due to signal KILL. ]
[ Jul 30 16:56:15 Executing start method ("/lib/svc/method/svc-acsls start"). ]
[ Jul 30 16:56:16 Method "start" exited with status 0. ]
[ Jul 30 16:56:16 Stopping because all processes in service exited. ]
[ Jul 30 16:56:16 Executing stop method ("/lib/svc/method/svc-acsls stop"). ]
[ Jul 30 16:56:18 Method "stop" exited with status 0. ]
[ Jul 30 16:56:18 Restarting too quickly, changing state to maintenance. ]
[ Jul 30 17:04:29 Leaving maintenance because disable requested. ]
[ Jul 30 17:04:29 Disabled. ]

With the message "Method or service exit time out" indicating the failure.

The SL8500 library hbc/log/stk/warning.log would show errors such as:

2020-07-30T16:56:15.176, 1.0.0.0.0, root, default, internal, 0, warn, 3912, "Hli connection status change - transition to non-operational", port=10876807/skt/50001/xx.xx.xx.xx

A message that indicates a possible network issue.  However, the acsls.log  shows no LMU problems.

Changes

 The ACSLS server was rebooted. 

Cause

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