My Oracle Support Banner

SL4000 - Drives IBM LTO8 going in Failed and Not Communicating status (Doc ID 2722374.1)

Last updated on OCTOBER 26, 2020

Applies to:

StorageTek SL4000 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

The library is getting tape drive in Failed Status aleatory. If give a Reboot of the tape drive by WebConsole the tape drive back to operational.

==> The customer environment: Oracle ZDLRA connected with SL4000 and IBM LTO8.

==> Current firmware: SL4000 with 1.0.2.76 and IBM LTO8 with K4K0.

By Log snapshot all analyze found.

The tape drives are losing communication with library and no cartridge mounted (EMPTY).

2020-09-06 23:10:38 .59 SUCCESS Faulting Drive(base, 7)[34] with error COMM_FAILURE, job[21492]
2020-09-06 23:10:38 .67 SUCCESS FAULT_DRIVE - [TBD]
2020-09-06 23:05:38 5.14 SUCCESS Changing drive state from EMPTY to NOT_COMMUNICATING, current state is EMPTY for Drive(base, 7)[34], job[21490]

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.