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User Devices are not created for REGISTER events with the User-Agent Header (Doc ID 2731990.1)

Last updated on DECEMBER 16, 2020

Applies to:

Oracle Communications Session Monitor - Version 4.2 and later
Information in this document applies to any platform.

Symptoms

REGISTER event with a User-Agent header is not creating a User Device.  The REGISTER event though is reported by Session Monitor. An example REGISTER event:

 

should create a User Device for "eyeBeam release 3006o" but does not.

Cause

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In this Document
Symptoms
Cause
Solution
References


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