My Oracle Support Banner

5.6 Migration From 5.4 Fails when using backup/restore and adding a gateway (Doc ID 2735909.1)

Last updated on APRIL 19, 2022

Applies to:

Oracle Secure Global Desktop - Version 5.6 and later
Information in this document applies to any platform.


Customer is migrating from SGD 5.4 array to SGD 5.6 by using the backup from the 5.4 system and restoring this backup on the 5.6 system.
Adding the first Gateway in front of SGD 5.6 array works, however, adding an additional Gateway to the configuration causes the xml error.

The issue is NOT seen with a fresh 5.6 installation and multiple Gateways when no restore is performed from a previous version.

The backup and restore scripts appear to work and do not display an error.

The "invalid XML character" error is seen when trying to add a second Gateway to the migrated environment.

Issue I: Access the password cache with the SGDADMIN shows an empty password cache and messages in stderr:

[Fatal Error] :1:1543: An invalid XML character (Unicode: 0x1c) was found in the element content of the document.

ERROR: 'An invalid XML character (Unicode: 0x1c) was found in the element content of the document.


 Customer created a new SGD installation using 5.6. He is attempting to restore from a 5.4 backup and then add a second gateway to the configuration.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.