X4-2/X4-2L Host or ILOM Reboot With SPX86-8000-JY
(Doc ID 2744222.1)
Last updated on JUNE 03, 2022
Applies to:
Sun Server X4-2 - Version All Versions to All Versions [Release All Releases]Sun Server X4-2L - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.
Symptoms
System will either crash or the ILOM will reboot and the ILOM will report a fault of SPX86-8000-JY:
------------------- ------------------------------------ -------------- --------
Time UUID msgid Severity
------------------- ------------------------------------ -------------- --------
2021-01-14/14:25:39 <UUID> SPX86-8000-JY Critical
Problem Status : open
Diag Engine : fdd 1.0
System
Manufacturer : Oracle Corporation
Name : SUN SERVER X4-2
Part_Number : 32403799+1+1
Serial_Number : <serial number>
System Component
Firmware_Manufacturer : Oracle Corporation
Firmware_Version : (ILOM)4.0.4.41
Firmware_Release : (ILOM)2019.04.29
----------------------------------------
Suspect 1 of 1
Problem class : fault.cpu.intel.l0dcache
Certainty : 100%
Affects : /SYS/MB/P1
Status : faulted
FRU
Status : faulty
Location : /SYS/MB/P1
Name : Intel(R) Xeon(R) CPU E5-2697 v2 @ 2.70GHz
Part_Number : 060E
Chassis
Manufacturer : Oracle Corporation
Name : SUN SERVER X4-2
Part_Number : 32403799+1+1
Serial_Number : <serial number>
Description : A level 0 data cache fault on a processor has occurred.
Response : If running Solaris, the processor will be off-lined upon
system reboot to prevent future interruptions.
Impact : System will panic and reset and system performance may be
impacted.
Action : Please refer to the associated reference document at
http://support.oracle.com/msg/SPX86-8000-JY for the latest
service procedures and policies regarding this diagnosis.
Ereports should show the fault:
2021-01-14/14:25:39 ereport.cpu.intel.l0dcache_uc@/SYS/MB/P1
bank name = DCU
bank number = 0x1
core number = 0x2
IA32_MCi_STATUS = 0xbb80000000000174
IA32_MCi_MISC = 0x86
IA32_MCi_ADDR = 0x41003d1a40
IA32_MCi_CTL = 0x0
IA32_MCi_CTL2 = 0x0
2021-01-14/14:26:00 ereport.chassis.boot.power-off-requested@/SYS <---- System may crash or the ILOM may reboot right after
Snapshot debug.host.err will show what kind of error it was (uncorrectable in this case):
## Boot time: MSR core scrape ##
Thu Jan 14 14:25:39 2021 ID 0186 ******** Data Cache Unit(DCU) Errors ********
CPU(Valid) Core Bank: IA32_MC_STATUS, IA32_MC_MISC IA32_MC_ADDR, IA32_MC_CTL, IA32_MC_CTL2
1( V), 2, DCU: 0xbb80000000000174,0x0000000000000086,0x00000041003d1a40,0x0000000000000000,0x0000000000000000
DCU:IA32_MC_STATUS = 0xbb80000000000174
Field Name Field Value
VAL | 0x1
OVER | 0x0
UC | 0x1
EN | 0x1
MISCV | 0x1
DCU:IA32_MC_MISC = 0x0000000000000086
ADDRV | 0x0
PCC | 0x1
S | 0x1
AR | 0x1
THRESHOLD | 0x0
Threshold-based error tracking is not provided
CE_COUNT | 0x0
OTHER_INFO | 0x0
MSCOD | 0x0
Non-APIC Error
MCACOD | 0x174
Error Type =~: Uncorrectable-> UC = 1, EN = 1, PCC = 1 (First Error)
Generic MCACOD Error: Cache Hierarchy Error
Sent: ereport.cpu.intel.l0dcache_uc@/SYS/MB/P1
DCU:IA32_MC_MISC = 0x0000000000000086
Field Name Field Value
Model_specific_info | 0x0
Address_mode | 0x2
Physical Address
Recoverable_address | 0x6
DCU:IA32_MC_ADDR = 0x00000041003d1a40
Field Name Field Value
Reserved | 0x0
HiPhyAddr | 0x41
LoPhyAddr | 0x3d1a40
DCU:IA32_MC_CTL = 0x0000000000000000
Field Name Field Value
reserved0 | 0x0
EN_DTLB | 0x0
EN | 0x0
DCU:IA32_MC_CTL2 = 0x0000000000000000
Field Name Field Value
reserved1 | 0x0
CMCI_EN | 0x0
reserved0 | 0x0
CE_COUNT | 0x0
Changes
Cause
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In this Document
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