Unable To Login To SGD Array After Update From 5.60.522 to 5.60.535 or Later (Not Accepting Connections) (Doc ID 2781645.1)

Last updated on MAY 28, 2024

Applies to:

Oracle Secure Global Desktop - Version 5.6 and later
Information in this document applies to any platform.

Two different major symptoms can be seen.

At login the workspace login is displayed but after entering credentials an error is displayed "Request Failed"

$ /opt/tarantella/bin/tarantella query uptime

shows all servers in the array as NOT ACCEPTING CONNECTIONS

$ /opt/tarantella/bin/tarantella status

shows servers as healthy and operating

$ /opt/tarantella/bin/tarantella array list

shows servers as healthy and operating

Immediately upon upgrade to 5.60.542 (U3) and 'tarantella start'

$ /opt/tarantella/bin/tarantella status

shows all servers in the array as NOT ACCEPTING CONNECTIONS

and no users can log in.

$ /opt/tarantella/bin/tarantella status --verbose

shows localhost as "not accepting connections"

but <FQDN SGD server> is accepting connections

Updating from an earlier version to 5.60.535, (5.6u2), or beyond.

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In this Document

Symptoms

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