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CSV Export Not Exporting All Calls For User Tracking but Bulk Export Does (Doc ID 2817402.1)

Last updated on AUGUST 15, 2023

Applies to:

Oracle Communications Session Monitor - Version 4.4 and later
Information in this document applies to any platform.

Symptoms

When using the User Tracking feature, attempting to export to CSV results in not all the calls being exported. Using the Bulk Export though, exports all the calls:

 

 

 

The customer has tried the steps in document: CSV Export Is Not Showing All Results (Doc ID 2646274.1) but the issue is still seen.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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