Solaris FMA/ASR defect leading to erroneous service faults - SMF-8000-YX payload inconsistency (Doc ID 2903759.1)

Last updated on JANUARY 30, 2023

Applies to:

Symptoms

System will generate faults with the following generic message. In this example from a SPARC T7 server, ASR captured the fault and reported it.

ASR: The service has been placed into the maintenance state. The service is unavailable.

Hostname: <hostname>
Product Type: <server affected model T7/T8/S7>
Summary:ASR: The service has been placed into the maintenance state. The service is unavailable.

Fault event knowledge article: http://support.oracle.com/msg/SMF-8000-YX

Fault event description:When the service management facility (see smf(5)) determines that a service instance should be placed into the maintenance state, the fault management subsystem tracks this maintenance state via a new problem diagnosis with diagnosis message id SMF-8000-YX
SunHwTrapFaultDiagnosed
Sun System Firmware 9.10.3 2021/08/13 04:41
Event Time = <Day Mon HH;MM:SS YYYY>
Fault Message ID = SMF-8000-YX
Fault UUID = <fault UID>
Knowledge Article URL = http://support.oracle.com/msg/SMF-8000-YX
Fault Description =
Fault Severity = 0
Product Manufacturer = Oracle Corporation
Product Name = SPARC T7-4
Product Serial Number = <SN>
Product Part Number = 34531406+1+1
Chassis Manufacturer = Oracle Corporation
Chassis Name = SPARC T7-4
Chassis Serial Number = <SN>
Chassis Part Number = 34531406+1+1
DiagEntity = fdd(1)
SystemIdentifier =
Hostname = <hostname>
ILOMVersion = 5.0.2.2
FirmwareBuild = 141861
BIOSVersion =

SuspectCount = 1
Event Suspect 1 Information
 SuspectFruFaultCertainty = 100
 SuspectFruFaultClass = defect.sunos.smf.svc.maintenance
 SuspectFruName = SPARC T7-4
 SuspectFruLocation = /SYS
 SuspectFruChassisId = <SN>
 SuspectFruManufacturer = Oracle Corporation
 SuspectFruPn = 34531406+1+1
 SuspectFruSn = <SN>
 SuspectFruRevision =
 SuspectFruStatus = faulted(3)


Alerts received in last 30 days (limit 10)
Date Summary SR
<Related SR History>

Changes

Cause

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