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[PCA 3.x] How to Configure and Test [ASR] Auto Service Request Phone Home (Doc ID 2924367.1)

Last updated on FEBRUARY 28, 2024

Applies to:

Private Cloud Appliance X9-2 - Version Not Applicable to Not Applicable [Release NA]
Information in this document applies to any platform.

Goal

This document provides the details and required steps to setup ASR Phone Home automatic log collection process for the PCA X9.

Solution

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In this Document
Goal
Solution
 Background.
 ASR Support within the PCA.
 ASR Phone Home Process.
 Network Requirements.
 Using Oracle Auto Service Request.
 Register & Testing PCA for Oracle Auto Service Request.
 ASR Phone Home CLI commands.
 Connection Tests to transport.oracle.com
 ASR Phone Home issue Initial Triage.
 DNS Issue Troubleshooting.
 Action Plan DNS Issue.
 DTS warning HTTP Error: 500 Internal Server Error
 Using Support Bundles.
References


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