ILOM Asset Fails to Activate in ASR
(Doc ID 2927097.1)
Last updated on FEBRUARY 10, 2023
Applies to:
Auto Service Request (ASR) - Version All Versions and laterInformation in this document applies to any platform.
Goal
Assist customer with ASR activation.
Customer can't activate an ILOM ASR asset.
Example:
[root@asrmanager ~]# asr activate_asset -i x.x.x.x
This asset cannot be activated.
Service Tags on asset xxxxxxx-ilom (x.x.x.x) reports:
Product Name: unknown (Invalid Product Name) <====
Serial Number: XXXXXXXXXX
Please refer to ASR documentation for troubleshooting steps.
Solution
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In this Document
Goal |
Solution |
References |