ILOM Asset Fails to Activate in ASR (Doc ID 2927097.1)

Last updated on FEBRUARY 10, 2023

Applies to:

Auto Service Request (ASR) - Version All Versions and later
Information in this document applies to any platform.

Assist customer with ASR activation.

Customer can't activate an ILOM ASR asset.

Example:

[root@asrmanager ~]# asr activate_asset -i x.x.x.x

This asset cannot be activated.

Service Tags on asset xxxxxxx-ilom (x.x.x.x) reports:

Product Name: unknown (Invalid Product Name) <====

Serial Number: XXXXXXXXXX

Please refer to ASR documentation for troubleshooting steps.

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