Upgrade of openJDK Beyond java-11-openjdk-11.0.20.0.8-1.0.1.el7_9.x86_64.rpm Causes 'Web Service Request Failed' When Users Attempt to Authenticate to the SGD Webtop (Doc ID 2982637.1)

Last updated on DECEMBER 19, 2023

Applies to:

Oracle Secure Global Desktop - Version 5.4 and later
Information in this document applies to any platform.

Users attempting to authenticate to the SGD webtop fail to get access to their webtop and instead get an error such as seen below.

Upgrading Java 11 on the base OS, possibly as part of a wider upgrade.

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In this Document

Symptoms

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