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Command "palladion-print-logged-users" can not be executed (Doc ID 3011160.1)

Last updated on MARCH 19, 2024

Applies to:

Oracle Communications Session Monitor - Version 5.2 and later
Information in this document applies to any platform.


The customer was facing an issue where they cannot execute palladion-print-logged-users.


This started happening after an upgrade from V5.1 to V5.2):


Below is the error customer can encounter while executing the command:


[root@h01lab ~]# source /opt/oracle/ocsm/

[root@ht01lab ~]# palladion-print-logged-users

Traceback (most recent call last):

File "/opt/oracle/ocsm/usr/bin/palladion-print-logged-users", line 8, in <module>

users = s.usermanagement.getActiveUsers()

File "/usr/lib64/python3.9/xmlrpc/", line 1122, in __call__

return self.__send(self.__name, args)

File "/usr/lib64/python3.9/xmlrpc/", line 1464, in __request

response = self.__transport.request(

File "/usr/lib64/python3.9/xmlrpc/", line 1166, in request

return self.single_request(host, handler, request_body, verbose)

File "/usr/lib64/python3.9/xmlrpc/", line 1182, in single_request

return self.parse_response(resp)

File "/usr/lib64/python3.9/xmlrpc/", line 1354, in parse_response

return u.close()

File "/usr/lib64/python3.9/xmlrpc/", line 668, in close

raise Fault(**self._stack[0])

xmlrpc.client.Fault: <Fault 1: "<class 'KeyError'>:'user_info'">


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