[ PCA 3.x ] The Support-bundles Command Fails With "RuntimeError("Unable To Retrieve Tag List ...." (Doc ID 3038993.1)

Last updated on AUGUST 07, 2024

Applies to:

Private Cloud Appliance X10 - Version Not Applicable and later
Linux x86-64

After installation then immediate upgrade to PCA:3.0.2-M3.8 (Build 302-1081557) the "support-bundles" utility failed, e.g.:

The command failed regardless of parameters supplied - longer or shorter time slice, different type bundle, etc.

The "grafana-loki-0" pod was found to be in "Terminating" state.

Even after clearing this with "kubectl delete pod grafana-loki-0 -n loki --grace-period=0 --force" the support-bundles still failed.

New install, upgraded to M3.8 after "Day 0" completion.

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Symptoms

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