How to request to re-open a Closed Service Request (Doc ID 1088021.1)

Last updated on SEPTEMBER 29, 2016

Applies to:

My Oracle Support - Version 3.3.1.0.0 and later
Information in this document applies to any platform.

Goal

This note shows the re-open policy for a closed Service Request (SR), explains how to reopen it and what you can expect having clicked on ‘Re-Open SR’ button.

For MICROS customers ONLY: please note that the 'Re-open SR' button is disabled on the My Oracle Support Portal and Cloud Support Portal for Micros product SRs. You will have to submit a new SR.

Solution

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