How to Request that a Closed Service Request be Reopened?
(Doc ID 1088021.1)
Last updated on JANUARY 23, 2019
Applies to:My Oracle Support - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
This note shows the re-open policy for a closed Service Request (SR), explains how to request to reopen it. and what you can expect having clicked on the ‘Re-Open SR’ button.
For MICROS customers ONLY: please note that the 'Re-open SR' button is disabled on the My Oracle Support Portal and Cloud Support Portal for Micros product SRs. You will have to submit a new SR.
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