Unable To View CRM OnDemand Service Requests In My Oracle Support Mobile

(Doc ID 1386436.1)

Last updated on FEBRUARY 01, 2016

Applies to:

My Oracle Support - Version and later
Information in this document applies to any platform.


====Issue Clarification====

On :   version :  MOS Mobile: https://support.oracle.mobi/MMOS/faces/welcome.jspx

The User is logging into MOS Mobile : https://support.oracle.mobi/MMOS/faces/welcome.jspx
The User is a CRM On Demand Customer
The User is unable to see any Service Requests under their Support Identifier  

The User to be able to access MOS Mobile and have the ability to view and update open Service Requests (SR) using this application

The issue can be reproduced at will with the following steps:
1. Log Into : https://support.oracle.mobi/MMOS/faces/welcome.jspx
2. Click on  "All Open SR"
3. No results


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