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Unable To View CRM OnDemand Service Requests In My Oracle Support Mobile (Doc ID 1386436.1)

Last updated on JULY 27, 2022

Applies to:

My Oracle Support - Version 3.3.1.0.0 and later
Information in this document applies to any platform.

Symptoms


====Issue Clarification====

On :   version :  MOS Mobile: https://support.oracle.mobi/MMOS/faces/welcome.jspx

ACTUAL BEHAVIOR  
---------------
The User is logging into MOS Mobile : https://support.oracle.mobi/MMOS/faces/welcome.jspx
The User is a CRM On Demand Customer
The User is unable to see any Service Requests under their Support Identifier  

EXPECTED BEHAVIOR
-----------------------
The User to be able to access MOS Mobile and have the ability to view and update open Service Requests (SR) using this application

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log Into : https://support.oracle.mobi/MMOS/faces/welcome.jspx
2. Click on  "All Open SR"
3. No results

Cause

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In this Document
Symptoms
Cause
Solution
References


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