My Oracle Support Banner

How to Create Platinum Services Request [Video] (Doc ID 1958476.1)

Last updated on JUNE 07, 2023

Applies to:

My Oracle Support - Version 6 and later
Oracle Platinum Services - Version N/A to N/A
Information in this document applies to any platform.

Goal

This document introduces how to create SRs for Oracle Platinum Services technical and infrastructure issues in My Oracle Support Portal.

Oracle Platinum Services is a special entitlement available to Oracle Premier Support Customers running certified configurations of Oracle Engineered Systems.  It provides 24/7 fault monitoring, accelerated response, and system patching services.  If you have Oracle Platinum Services, your certified Platinum Configurations have been flagged as Platinum and registered against the Engineered System's Hardware Support Identifier.  To ensure Platinum Service Request (SR) flagging and recognition, please ensure your Platinum Configurations remain registered against a Hardware Support Identifier.  To log a Platinum SR for an issue with a certified Platinum Configuration, you must associate a relevant Platinum OCM Configuration (System/Host) with your Service Request.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution
 View the following videos on How to Log a Service Request with an Engineered System Hardware Support Identifier for Hardware and Software product groups.
 Platinum Customers should follow the steps outlined in Logging an Engineered System Hardware Service Request (Platinum or non-Platinum) using a Serial Number (Doc ID 2751868.1) when creating a Platinum Service Request.
 Logging Service Requests for Infrastructure Issues
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.