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BCP Process - GCS MOS & MOS DOD Outage: GCSBCP, GCSDOD, GCSGCH, GCSSRM (Doc ID 2991864.1)

Last updated on DECEMBER 20, 2023

Applies to:

My Oracle Support - Version 6 and later
All Platforms


This procedure covers the Workaround process GCS employees to use when the MOS and MOS-DOD components of the Service Delivery systems are unavailable due to a planned or an unplanned outage situation.


Area: Business Continuity Program
Area: Global Customer HUB
Area: Service Request Management ISP, DOD Agent Portal
Group: Customer Service Experience Processes
Group: GRID and HUB Processes
Group: Other Support Processes


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In this Document
 Out of Scope
 Business Process Goal
 Critical Success Factors
 Key Performance Indicators
 Activity Preface
 Outage Set-Up
 Hub Engineer, DOD Hub Engineer, Support Agent / Engineer and Duty Manager

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