BCP Process - GCS MOS & MOS DOD Outage: GCSBCP, GCSDOD, GCSGCH, GCSSRM
(Doc ID 2991864.1)
Last updated on DECEMBER 20, 2023
Applies to:
My Oracle Support - Version 6 and later All Platforms
Purpose
This procedure covers the Workaround process GCS employees to use when the MOS and MOS-DOD components of the Service Delivery systems are unavailable due to a planned or an unplanned outage situation.
If only MOS DOD is down, refer to Document KM Doc Id 2973857.1
See Document 2242286.2 How to find Support Procedure content (Formerly the Desk Manual), for searching tips to help you find the Support Procedures document that you want.
Click here to access CMR - Change Management Repository for information on Roles and Responsibilities.
Click here to access the Oracle Diagnostic Methodology (ODM) wiki page.
Scope
Area: Business Continuity Program Area: Global Customer HUB Area: Service Request Management ISP, DOD Agent Portal Group: Customer Service Experience Processes Group: GRID and HUB Processes Group: Other Support Processes
Details
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